Salon Link
Acceptable Use Terms and Conditions
Salon Link Pty Ltd (ACN 151 680 394.) provides hosted shopping carts, websites and e-promotions. As a shopping cart user you agree to list, advertise and sell products via your Salon Link shopping cart at the sole discretion of Salon Link. Salon Link will invoice your customers direct and pay you the agreed commission on sales attributed to you. Salon Link will pack and distribute goods to your customers within agreed time frames and charge appropriate freight costs for each delivery.
Your payment for a Salon Link shop gives you the right to sell to customers who come through your Salon Link shop, but it is expressly understood that you do not own the rights to the name Salon Link nor have any ownership over any intellectual property developed by Salon Link.
Any breach of these rights or claims on ownership of Salon Link may incur immediate legal action and termination of all Salon Link services.
By using our services, you agree to be bound by the terms and conditions; you agree to indemnify Salon Link from any loss, liability, claim, damage and expense arising from or related to your content or use of any services provided by Salon Link. If you are not satisfied with these terms and conditions then you must discontinue use of our hosting services.
Salon Link may revise these terms and conditions from time to time by posting a new version of this document on our hosting site www.salonlink.com.au. Any new version of these terms will be effective within 14 days of posting unless Salon Link considers (at its sole discretion) that a period shorter than 14 days is necessary to protect the integrity, security or smooth operation of Salon Link services. As such, users should consult this document on a regular basis to ensure that they are familiar with the most recent version.
You accept legal responsibility for use of the account, are at least 18 years of age or (if younger) have your parent’s or legal guardian’s permission before using our services.
The hosting services must not be used for unlawful purposes. Any use of these services which violates any local, state, federal or international laws applicable to Salon Link in your jurisdiction, or any jurisdiction that your site is subject to is strictly prohibited.
You agree that use of our services is at your own risk. The services are provided by Salon Link on an “AS IS” and “AS AVAILABLE” basis. Salon Link expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, sales volumes, client numbers and non-infringement.
No advice or information, whether oral or written, obtained by you from Salon Link, its employees or associates or through their respective websites shall create any warranty not expressly stated in these terms and conditions.
Salon Link reserves the right to take action, including legal or suspension of or termination of a service, against a customer who interferes with the rights of another user online, or attempts to interfere with the smooth running of the internet or Salon Link’s services. We reserve the right to discontinue, without refund or notice, any account or service where usage of the account or service is deemed to be an abuse, and we will charge the customer for costs incurred by any such abuse.
You are responsible for any misuse of our services and any abuse or misrepresentation regarding the integrity of our brand name, whether by a friend, family member, guest, employee or customer with access to your account or website. You are also responsible for any such misuse regardless of whether it was with or without your consent. Therefore, you must take steps to ensure that others do not gain unauthorised access to your account or website.
You must also take steps to ensure that the Salon Link logo, name and business concept is not used in any way without the express permission and consent of Salon Link or is used in any way that is detrimental to Salon Link.
Salon Link reserves the right to refuse or discontinue service to anyone at our sole discretion without notice. Your access to all or part of our services may be denied without notice if Salon Link believes any of the terms and conditions have been violated.
In the event that you fail to make payment on any account, according to the terms of that account, related to the delivery of web, shopping cart or email services, Salon Link reserves the right to immediately suspend access to services being provided to you.
This may include:
- suspension of email and marketing services
- suspension of editing privileges for website
- suspension of website visibility on the world wide web
- deactivation of hosted email and marketing services
- cancellation of hosted website, shopping cart and email services
Should you continue to with-hold payment for a period of more than one month from the time an account falls due, Salon Link reserves the right to completely terminate all services, and to seek restitution of all outstanding funds through a court of law.
Any fees associated with the collection of funds outstanding under the terms of your agreement will be payable by you.
All prices quoted are in Australian dollars
Salon Link will automatically bill you monthly for hosting and marketing services by direct debit. You acknowledge that if you do not wish to continue with these services, it is your responsibility to request cancellation of services with one month’s notice.
You understand that you must maintain your own copy of any content published via a Salon Link service and that Salon Link should never be used as any “master” or primary or critical copy of any content.
Your payment for Salon Link services, whether website, shopping cart e-marketing or any other service gives you the right to sell to customers who come through your Salon Link shop, and to use the Salon Link brand. However, it is expressly understood that you do not own the rights to the name Salon Link nor have any ownership over any intellectual property developed by Salon Link.
You understand that no intellectual property rights are assigned to you in the use of a service provided by Salon Link unless otherwise specifically contracted.
Any breach of these rights or claims on ownership of Salon Link will incur immediate legal action and termination of all Salon Link services.
Likewise none of your intellectual property rights are assigned to Salon Link via the use of a service provided by Salon Link unless otherwise specifically contracted.
Salon Link services are intended to be used for Salon Link web sites e-marketing and shopping carts. You shall not use your hosting account as a repository, archive or storage area for files and/or material that is not specifically used by and accessible through the web site associated with your account.
Only one hosting refund per customer, refunds exclude all domain registration fees.
All Salon Link hosting accounts have a limit of 50,000 files or inodes.
You understand that the email services provided with your hosting account are not to be used as a long-term archive. You must download all email collected by your account to your own computer as it arrives, you must not keep emails on our servers for more than 60 days.
You understand that the hosting service we provide is a ‘shared hosting’ service, and as such, your account will be deemed to be using excess resources, and therefore suspended without notice, if it uses up more than 10 times the average daily usage of any resource of the server it is on.
Support
Salon Link warrants that the software will perform substantially in accordance with this written document.
Software maintenance and support will be provided from 9 am to 5 pm Monday to Friday (excluding public holidays) for the period covered by any maintenance contract or for any period or condition covered by separate agreement.
Monthly Technical support will consist of unlimited free email support for issues covered by our Service Level Agreement (SLA)
Support tickets can be lodged at brightarrow.com.au/support. Support tickets will be responded to within a maximum period of twenty four hours – or the next business day. 24 hour response time is assured. In most cases, support request will actually be responded to within 4 hours, but the maximum response time will never be more than 24 hours if the support request is submitted through brightarrow.com.au/support.
Note: Questions around how to use the software that have been covered on the training video are not covered under this arrangement.
Any effort expended beyond our standard level of support covered under our Terms and Conditions and Service Level Agreement is charged at the rate of $A95/hr. Additional tech-support tickets for support not covered by our SLA may be lodged, and responses will be billed at $95 +gst per hour, billable in a minimum of fifteen minute increments.
Technical support issues that are the responsibility of Salon Link or its affiliated service providers will be provided at no charge to the client.
All technical support services will be provided by Salon Link and payable directly to Salon Link.
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